Platinum Biologics – Terms, Policies, and Legal Disclaimer

  • Refund Policy & Frozen Shipment Guarantee

Platinum Biologics guarantees all products will arrive frozen and in proper condition. If a shipment is compromised in any way, the customer is entitled to a 100% money-back guarantee, provided that the claim is made within 48 hours of confirmed delivery, based on carrier tracking. Photographic or video documentation may be required to initiate a refund. We also offer a 48-hour, 100% satisfaction money-back guarantee. If for any reason the customer is not satisfied with the product within 48 hours of delivery, they may request a full refund, subject to the return or destruction terms below. After this 48-hour window, all sales are considered final.

  • Shipping Information & Policy
All orders placed before 2:00 PM Eastern Time (ET) will be shipped the same business day for next-morning delivery, unless otherwise specified in writing. Weekend orders or those placed after 2:00 PM ET will ship the following business day. Platinum Biologics uses medical-grade packaging and priority overnight shipping with full tracking. All shipments include insurance and are covered against damage, loss, or thawing in transit. Claims must be filed within 48 hours of delivery confirmation.
  • Product Returns, Destruction, & Restocking

Platinum Biologics does not accept returns of biologic material unless previously authorized in writing. In special cases where product is returned or destroyed at the request of Platinum Biologics, the customer agrees to follow all provided return/destruction protocols, including appropriate documentation, destruction affidavits, or cold-chain shipping requirements. A restocking or destruction fee may apply.

  • Liability & Indemnification Clause
Customer agrees to hold harmless and indemnify Platinum Biologics, its officers, employees, agents, suppliers, and affiliates from any and all liability, claims, damages, losses, or expenses, including attorney’s fees, arising out of the use, handling, administration, or resale of any products provided. All products are provided for physician-directed use only and are not intended for resale without proper licensing and authorization.
  • Privacy Policy

Customer information, including payment details and order history, is kept confidential and used solely for transaction processing and compliance. We do not sell, share, or distribute customer data. All payment data is encrypted and stored securely in compliance with PCI-DSS standards.

  • Jurisdiction & Dispute Resolution
Any legal disputes arising from this transaction shall be governed by and construed in accordance with the laws of the State of Delaware, and any action or proceeding related thereto shall be brought exclusively in the state or federal courts located within Delaware. Customer agrees to submit to the personal jurisdiction of such courts